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Help

Support

Stuck, found a bug, or have an idea? We would rather hear about it than have you quietly give up. Two ways to reach us:

Email

[email protected]

Usually answered within two business days. Include your account email and, if it helps, a screenshot.

In the app

Profile → Have a suggestion?

The suggestion box at the bottom of the Profile tab sends your note straight to us with your account attached, so there is nothing to look up.

Frequently asked questions

My sign-in code never arrived

Codes come from BadRally within about a minute. Check your spam or junk folder and, if you use Gmail, the Promotions tab.

Make sure you typed the email address correctly; the code only goes to the exact address you entered. Codes expire after 10 minutes, so tap “Resend code” if it has been longer.

If you requested several codes in a row you may be rate-limited for a few minutes. Wait, then try once more. Still nothing? Email us from the address you are trying to use and we will check the delivery log.

How do I change my location?

Go to Profile → Home location. Use your device location, or type any US ZIP code and confirm the city it shows. If a ZIP covers several towns you can pick the right one from a short list.

BadRally only ever stores your city, state, ZIP, and coordinates rounded to about one kilometre. Players and courts are sorted by distance from this home location.

How do I delete my account?

In the app, open Profile → Account → Delete account and confirm. This permanently removes your profile, photo, messages, plans, match participation, and notification token. It cannot be undone.

If you no longer have the app installed, email [email protected] from the address on your account and we will delete it for you. More detail is in our Privacy Policy.

How do I report a player?

Email [email protected] with the player's name and what happened. Screenshots of the conversation help. A human reviews every report, usually within two business days, and the other player is never told who reported them.

Our Community Guidelines explain what we act on: harassment, threats, fake profiles, and spam.

A court’s information is wrong

Venue details come from each venue’s own published pages and are checked by hand, but venues change hours and fees without telling anyone. Email us the court name and what is wrong (new hours, closed, different fee) and we will update it in the next release.

Each court page shows when its information was last checked, and BadRally never reserves courts on your behalf, so always confirm with the venue before you travel.

Are tips refundable?

Tips are In-App Purchases handled by Apple. We cannot issue refunds ourselves; request one at reportaproblem.apple.com and Apple will decide under its policies.

Reporting abuse

To report harassment, a fake profile, or anything that made you feel unsafe, email[email protected] with the player's name and what happened. We read every report and act on it; see the Community Guidelinesfor what we enforce. If you are in immediate danger, contact local emergency services first.

Useful links